Shop-Equip Limited

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Conditions of Use

All orders are subject to our full terms and conditions of sale, which are available on request. All prices are correct at time of publishing. Shop-Equip Ltd reserves the right to amend pricing and all pricing shall be confirmed at the time of order. E&OE.

Whilst every effort has been made to provide current photographs, descriptions and specifications Shop-Equip Limited and all featured manufacturers reserve the right to change specifications, illustrations, model numbers and appearance of any item without prior notifi cation and therefore will not be held responsible for any variations.

WARRANTY

Unless otherwise stated all goods carry a twelve month warranty. Customers must use the warranty arrangements specifically provided.
Where an on site visit is deemed necessary under the terms of the warranty the cost of the visit will be bourne by Shop-Equip. Whilst every effort is made to determine the cause of a fault before sending an engineer on site it is not always possible to make a correct diagnosis.
In the event that the fault is due to customer neglect, failure to operate or maintain the equipment according to manufacturer’s instructions, accidental damage or abuse then Shop-Equip cannot be held responsible for the cost of the engineers visit.
Any such cost will be charged to the customer. Wherever possible a copy of the engineer’s report will be provided.

DELIVERY

Wherever possible Shop-Equip Ltd will deliver from stock. No charge is made for delivery to England, Scotland or Wales mainland addresses unless specifically stated. Certain items are subject to a small carriage cost direct from the manufacturer. In such cases, you will be contacted before your order is processed.
Delivery charges to other addresses are subject to quotation. Delivery times given are only estimates.
Shop-Equip will only be held liable for damaged goods when signed for as ‘received damaged’. All damages and/or short delivery must be notified within 1 working days (please sign for all goods unexamined).
Off loading – the buyer will be deemed responsible for providing facilities for off-loading delivery vehicles.

RETURNS

Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering. Shop-Equip Ltd does not warrant the suitability of goods for specific applications.
Goods supplied to you by special order that are not listed in our catalogue or website may not be returned unless they are faulty or damaged on delivery.
Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from Shop-Equip Ltd. Returned goods will only be accepted within 7 days of delivery, if they are correctly packed in the original packaging, with original manuals and have not been used. A restocking charge of 25% will be levied on all such goods.
Goods may not be returned without prior authorisation and a Goods Return Authorisation number from Shop-Equip Ltd. This can be obtained by contacting our customer service team on 01623-741500.
Customers are responsible for returning goods, ensuring returned goods are suitable packed and obtaining necessary proof of delivery and receipt.

FORCE MAJEURE

Neither party shall be liable for any default due to any act of God, war, strike, lock out industrial action, fire or other event beyond the reasonable control or either party.

LAW