Shop-Equip Limited

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Delivery & Returns

DELIVERY

Wherever possible Shop-Equip Ltd will deliver from stock. No charge is made for delivery to England, Scotland or Wales mainland addresses unless specifically stated. Certain items are subject to a small carriage cost direct from the manufacturer. In such cases, you will be contacted before your order is processed.
Delivery charges to other addresses are subject to quotation. Delivery times given are only estimates.
Shop-Equip will only be held liable for damaged goods when signed for as ‘received damaged’. All damages and/or short delivery must be notified within 1 working days (please sign for all goods unexamined).
Off loading – the buyer will be deemed responsible for providing facilities for off-loading delivery vehicles.

RETURNS

Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering. Shop-Equip Ltd does not warrant the suitability of goods for specific applications.
Goods supplied to you by special order that are not listed in our catalogue or website may not be returned unless they are faulty or damaged on delivery.
Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from Shop-Equip Ltd. Returned goods will only be accepted within 7 days of delivery, if they are correctly packed in the original packaging, with original manuals and have not been used. A restocking charge of 25% will be levied on all such goods.
Goods may not be returned without prior authorisation and a Goods Return Authorisation number from Shop-Equip Ltd. This can be obtained by contacting our customer service team on 01623-741500.
Customers are responsible for returning goods, ensuring returned goods are suitable packed and obtaining necessary proof of delivery and receipt.