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| If
you prefer not to shop online, no problem! We can take your order on the telephone
number above or you can fax your order too! Our postal address is Shop-Equip Ltd.,
Park View, North Street, Langwith, Mansfield, Nottinghamshire NG20 9BN.
We look forward to hearing from you! | |
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If you have a question not listed here or within our
Policies & Statements section under 'SUPPORT',
please email
us and we'll do our best to answer it. To
return to the FAQ's main menu click
here
Why is
my cooler/freezer warm inside?
Is your condenser
dirty or blocked?
Why are my doors not closing properly?
How do I adjust the temperature?
My cabinet is leaking water, what should I do?
Why does my cooler smell?
My light bulb has gone - where can I get a new one?
How can I arrange a visit from an engineer?
>WHY
IS MY COOLER/FREEZER WARM INSIDE?
Is there sufficient airflow around
the cabinet? Check the owners' manual for the correct airflow required. Generally,
2 to 3 inches is required around the cabinet to allow sufficient airflow.
>IS
YOUR CONDENSER DIRTY OR BLOCKED?
Switch the cooler/freezer off and locate
the condenser.
Clean it gently with a soft brush or vacuum attachment. Once
clean, Turn the unit on and allow up to half a day to return to the correct temperature.
If after this time the cooler/freezer is still warm, see "How do I adjust
the temperature?"
>WHY
ARE MY DOORS NOT CLOSING PROPERLY?
The unit must be completely level.
For the doors to close correctly this must be the case. Use a spirit level and
adjust using the feet in the four corners at the base of the unit. If the unit
has sliding doors, check that the door runs at the top and bottom of the doorframe
are clear of dirt build-up or obstructions and spray with a water repellent lubricant
such as WD40
>HOW
DO I ADJUST THE TEMPERATURE?
Refer to your owners' manual for instructions
on adjusting your thermostat. If you require assistance, please call the Shop-Equip
team on 01623 741500 during normal office hours.
>MY
CABINET IS LEAKING WATER, WHAT SHOULD I DO?
If the thermostat is set
too low, it can cause excess ice and water to develop. Generally 3ÈC is sufficient
to cool whatever you store in your cooler and -18ÈC to -22ÈC is sufficient for
your freezer. Check that the thermostat is set correctly. (See: how do I adjust
the temperature)
Fuses are blowing when I run my cooler/freezer - what should
I do? Ensure that your unit is plugged directly into the mains and not connected
through a mains extension cable.
>WHY
DOES MY COOLER SMELL?
There are no elements or materials in your cooler/freezer
that can cause bad odour. Check for spillage of the product(s) stored in the cooler/freezer
eg. Milk, and clean thoroughly. To prevent drain blockage, flush a cup of water
down the drain every 8 weeks.
>MY
LIGHT BULB HAS GONE - WHERE CAN I GET A NEW ONE?
The light bulb or starter
unit are not covered by the warranty, as they are consumable items. However, most
DIY stores stock suitable light bulbs.
>HOW
CAN I ARRANGE A VISIT FROM AN ENGINEER?
If none of the situations above
are applicable to you, make sure you have your model type, serial number and company
details at hand. You will need to contact our service team to discuss your situation
on 01623 741 500 during normal office hours. Should an engineer visit be necessary,
please allow 48 hours for the engineer to attend.The equipment purchased is covered
for one-year labour and two years parts warranty unless otherwise stated at the
time of purchase.
Year 1 Parts and Labour
Please
be aware that should an engineer attend during the first year of warranty for
reasons such as those listed below, charges may be incurred and will be invoiced
to the end user.
• No faults found with the cabinet.
• General
Misuse and/or incorrect siteing of the cabinet.
• Not following manufacturers
guidelines.
• Replacement Light tubes.
• Condensor cleaning and/or
condensor cleaning.
• Blocked Drains.
• Calls resulting from incorrect
power source to the cabinet.
• Cabinet Refurbishment
• Following
modification or repair by an unauthorised person.
• Damage to items (e.g.
Logo etc. caused by the cabinet being resited or moved.
• Damage caused
by accident, misuse and/or neglect.Year 2 Parts ONLY
During
the second year of the warranty, the end-user is free to source an independent,
local service engineer to resolve any service issue.
General
Terms and Conditions
The contract terms shall mean one year from date
of delivery. All cabinets must be sited in accordance with the manufacturers guidelines
booklet provided with each cabinet. Service calls resulting in an engineer visit
deemed to be within the list above might result in service charges to the end
user. Shop-Equip Limited accepts no liability for any losses howsoever caused
as a result of the failure of equipment covered by this agreement.
Shop-Equip
Limited will not be liable for consequential damage or loss of whatever nature
arising from or in connection with the equipment. This is in addition to and does
not effect your statutory rights.
Schedule
and Operating Service Detail
This agreement is based on a one-year term
from the date of delivery. The service aspect operates Monday to Friday (excluding
Bank Holidays) between the hours of 08:30 and 17:30, beyond these times by answer
phone. The initial visit by our engineer will be within 48 hours, with all specified
parts required despatched by overnight courier. All service calls are logged for
future reports and fault diagnosis.
IMPORTANT
Please
read this document before reporting a suspected fault.
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