Delivery & Returns Policy


Wherever possible, we the company will deliver from stock. Certain items are subject to a carriage cost direct from the Manufacturer or Master UK Distributor. In such cases, you will be contacted before your order is processed.

Please provide us with a contact telephone number at checkout. Failure to do so may result in the despatch of your order being delayed.

All orders are subject to a £4.95 + vat delivery cost. Additional delivery upgrades are available and detailed on individual product descriptions.

Delivery charges to islands, highlands and remote areas are subject to quotation and may take longer. Your order will be held until additional delivery charges have been confirmed and agreed.

Delivery times given are best estimates only and cannot be guaranteed.

Off-loading – the buyer will be deemed responsible for providing facilities for off-loading delivery vehicles.

Delivery of large items are generally kerbside only.  Should an Unpack and Position service be available, then this would be to clear, level, ground floor access only and does not include negotiating lifts, steps or stairs.

Customers are responsible for checking that products ordered will fit through access points into their premises.

Any aborted or failed delivery costs will be passed to the customer.

Any failed or refused delivery charges from suppliers will be passed onto the customer where appropriate.

Unpacking, positioning and assembling of products is not included but may be available on some products. Please contact our customer service team on 01623 741 550 if required.

Goods must be checked on receipt before you sign the delivery note, any goods not checked and signed for may not be able to be claimed for should any issues arise through damage.

Shop-Equip Ltd will only be held liable for damaged goods when signed for as ‘DAMAGED'. If unable to check the items at the time of delivery, please sign for as 'DAMAGED'.

All damages and/or short deliveries must be notified within 1 working day. Please ensure deliveries are checked before signing the delivery note otherwise claims for damages and/or shortages may not be entertained.

Certain refrigerated items now have additional delivery services available - these are available to view here

Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering.

Shop-Equip Ltd does not warrant the suitability of goods for specific applications.

Goods supplied to you by special order, that are not listed in our catalogue or website may not be returned unless they are faulty or damaged on delivery.

Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from Shop-Equip Ltd.

Returned goods will only be accepted within 7 days of delivery if they are correctly packed in the original packaging, with original manuals and have not been used. A restocking charge of 25% will be levied on all such goods.

Goods may not be returned without prior authorisation and a Goods Return Authorisation number from Shop-Equip Ltd. This can be obtained by contacting our customer service team on 01623 741 500.

Customers are responsible for returning goods, ensuring returned goods are suitably packed and obtaining necessary proof of delivery and receipt.