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Frequently Asked Questions

Set out below are straight-forward answers to frequently asked questions. If you have a question not listed here or within our help or policies section, please contact us and we'll do our best to answer it.

Delivery Tips

Delivery times are illustrated next to each product and are based on normal working days, Monday to Friday. The majority of large items will be delivered between the hours of 8am to 6pm, Monday to Friday (Excluding Public Holidays).

For Highland, Islands and remote area deliveries, please give us a call and we can advise it there are additional delivery charges. If you order online we will contact you before despatching your order if additional costs apply.

On certain products we can offer special or timed delivery at an additional cost.

Tips For Large Item Deliveries.
  • Please ensure that a large vehicle can gain access to your premises .
  • Please ensure that the equipment will actual fit into your premises, you will be amazed about the number of deliveries that have to be aborted because the item will not go in the premises.
  • On the day of delivery please make sure somebody is available to take delivery.
  • Delivery of large items is normally to kerbside, however if you have purchased an item with delivery into the premises this is made to clear level, ground floor access only.
  • Aborted delivery charges can be costly on large items and we don’t want any of our customers to be disappointed.
  • On receipt of your delivery, please inspect the equipment for any damages. If there are any damages then please sign the delivery note as damaged and give us a call straight away. Please also follow up your call in writing.

    We want to be upfront with the delivery terms of commercial products, so we have compiled this information to help and assist. If you need any clarification about the delivery options then please do not hesitate in contact us.

What guarantees and services do you offer on equipment?

How can I pay for my order?

Can I spread the cost?

What if I can't find what I need on your website?

How do you decide which manufacturers products to offer?

Business to Business Terms

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